Shipping Info

1. How long does it take for me to receive the package?

Orders have to be processed before shipment. The total delivery time consists of processing time and shipping time.
An order status of "Processing" means your order has been verified and entered into our preparation procedure. Processing time is required to confirm your contact information and delivery address, select items, conduct strict quality inspection, craftsmanship checking, and secure packaging. Once your order is properly packed, it will be forwarded to the shipping company.
An order status of "Shipping" means your items have been dispatched, and you can track your order once the tracking number is updated. Since international shipping is involved, the package may be in transit or undergoing customs clearance. During this period, tracking information may not update immediately. You may wait 10 days for tracking updates for expedited express and 20 days for standard shipping. If you need assistance with your shipping status, please feel free to contact us.
Please note that international shipping policies and tariff regulations may affect the estimated delivery date. Slight delays during international transportation are considered normal.
Processing Time: 7–10 business days
Please Note:

A. Processing Time starts from the time your payment is completed and order is verified (a confirmation email will be sent after payment).

B. You may modify your order (change color, size, style, product, or address) before shipment begins. Please refer to our Cancellation & Return Policy. Processing Time will be recalculated from the final confirmation of the updated order details.

C. Processing time may be longer during Chinese or local holidays. We will notify you in advance.
Shipping Time：

We provide multiple shipping methods based on product type and destination country/region. Shipping time varies by method.
Shipping Method Countries/ Region Time (Days)
Expedited Express Australia, Canada, United States, United Kingdom 5–15
Japan 3–8
Europe 5–10
Standard Shipping United States 20–31
Canada 22–38
Australia 20–45
United Kingdom 30–45
Europe 30–45
Please Note:

A. We cover all customs taxes for your orders. You do not need to pay any unexpected customs duties.

B. We will send the tracking number to your registered email within 1–2 business days after dispatch.

C. We cannot deliver to Alaska, Hawaii, Puerto Rico, P.O. Boxes, or military addresses (APO, FPO).

D. Some products only support standard shipping due to regional shipping restrictions. If expedited express is not shown at checkout, it is unavailable for your order or location.

E. Items may be shipped in separate packages due to international policies, customs, or packaging requirements. We will notify you and no extra shipping fee will be charged.

2. How much does the shipping cost?

Shipping cost varies by product, delivery address, and shipping method. The exact fee will be displayed at checkout.
A. Please select the correct country/region and enter a valid delivery address.

B. Available shipping methods, estimated delivery time, and fees will be shown.
A delivery area surcharge may apply for remote locations. System will show all options and costs automatically after you enter your shipping address.

3. How do I estimate the Delivery Time?

Estimated Delivery Time = Processing Time + Shipping Time
The Estimated Delivery Date shown on our website is calculated based on standard processing, shipping conditions, destination, carrier suggestions, and historical experience.
It may be affected by uncontrollable factors such as bad weather, customs clearance, carrier delays, or updated international policies.
We are not liable for delays caused by:

A. Order modification (address, color, size, etc.) after payment

B. Failed first delivery attempt due to missed pickup, invalid address, or customer unavailability

C. Remote delivery areas

4. Could I get any compensation if there is a shipping delay?

We strive to deliver your order as soon as possible. However, unexpected delays may occur due to high order volume or international logistics issues.
Compensation for logistics delays:
  • Delay within 7 days: reasonable, no compensation
  • Delay 8–14 days: gift compensation
  • Delay 15–21 days: partial refund 5% (up to $20) + coupon
  • Delay 22–35 days: partial refund 10% (up to $50) + coupon
  • Delay over 35 days: partial refund up to 15% (up to $100) + coupon
Important Notes:

A. Compensation is calculated based on days past the estimated delivery date.

B. Only delays caused by logistics issues qualify. Delays due to incomplete information or failed delivery are not eligible.

C. Compensation is based on item price only (excluding shipping fee, insurance, and coupons).

5. About Optional Shipping Service – Insurance

Optional shipping insurance is available at checkout to protect your valuable wooden jewelry boxes during international transportation.
With insurance:
  1. Free replacement if damaged during transit
  2. Enhanced packaging (highly recommended for high-value items)
  3. Face-to-face delivery recommended
    • Damage reported after delivery: free reshipment or partial refund
    • Refusal due to visible damage: no return shipping fee
  4. Damaged/missing parts: free replacement; severe damage: free new product
  5. If no replacement and no return: max 40% refund of item price
Without insurance:
  1. Conditional replacement only; additional cost may apply
  2. Standard packaging
  3. Refusal due to damage: customer pays return shipping, clearance, and handling fee; max 20% refund
  4. Damaged parts: replacement only
  5. If no replacement and no return: max 20% refund of item price
Shipping information is subject to update without prior notice.

For more details, please contact our customer service.