FAQs

1. How long does it take for my order to ship?

When you place an order with GZJSLOVE, we will process your order first. Processing usually takes 7–10 business days.
We will send you an email if processing takes longer than expected. Shipping time depends on your destination country.

Please refer to our detailed Shipping Info page for estimated delivery times.

2. Can I cancel my order?

Yes, you can.
There are two types of order cancellation:
(1) Canceling a paid order

If you have not received a shipping notification, you may cancel your order under “My Orders”.

You may also contact customer service via Live Chat or support ticket.
(2) Canceling an unpaid order

Unpaid orders will be canceled automatically after 24 hours.

You may also log into your account >> go to “My Orders” >> click “Cancel Order”.
Important:

We CANNOT cancel orders that have already been shipped.

If your order has shipped, please wait for delivery, then contact us to arrange a return if needed.

DO NOT refuse delivery — refused or unclaimed packages may be disposed of by the logistics carrier.

Cancellation Policy

Please note:

All order cancellations incur handling fees, regardless of shipment status.

Fees cover warehouse processing, order handling, and logistics management for shipped items.
We are committed to providing high-quality products at affordable prices. Each item requires careful multi‑stage inspection and preparation, which involves significant time and cost. We appreciate your understanding and patience.
If you wish to change your order before shipment (instead of canceling), no handling fees will apply. We will update your order free of charge; any price difference must be paid by you.

Cancellation Before Payment

  1. Log into “My Account” and go to “My Orders”.
  2. Click the order number you wish to cancel.
  3. Click “Delete this order” and confirm.

Cancellation Before Shipment

  • Within 48 hours of ordering: 10% handling fee
  • After 48 hours: 20% handling fee
Note: Once an order has shipped, cancellation is no longer available.

Cancellation After Shipment Begins

If shipment has started and you request cancellation:

We will attempt to intercept the package.
  • If interception succeeds:

    50% handling fee + non‑refundable shipping cost
  • If interception fails:

    60% handling fee + non‑refundable shipping cost

Failed Delivery Caused by Customer Actions

If delivery fails due to invalid customer information or customer refusal to accept delivery:

60% handling fee + non‑refundable shipping cost